Indian liquor baron Vijay Mallya’s Kingfisher Airlines in a desperate state in every possible way and is now begging the Government of India for assistance. Important: Indians residing in the U.S. and planning a trip home in the near future must get in touch with their travel agents to rebook […]
It seems like U.S. airlines never miss out on an opportunity to screw their customers. Just when it appeared that the reputation of airlines for cavalier treatment of their customers could sink no further comes news how they’re trying to screw passengers on advance seat assignments. As if screwing customers […]
Life will soon get tougher for the desi travel agents still struggling to eke out a livelihood. Google launched its expected flight search tool today, flowing from its acquisition of ITA Software a few months back. Effective today, when users search for flight information on Google, for example “flights from […]
British Airways is deploying iPad digital tablets from Apple to help its cabin crew boost customer service in the air. The iPads are supposed to enable the airline’s cabin crew to get prior knowledge of customer preferences and a better understanding of each customer’s previous travel arrangements, allowing them to […]
Rohit Nandan, an Indian Administrative Service officer from Uttar Pradesh, has been named the new Chairman and Managing Director of Air India Ltd. Nandan, who was earlier Joint Secretary with the Ministry of Civil Aviation, Government of India, succeeds Arvind Jadhav. The 54-year-old Nandan did his post graduation in History […]
USA Today is reporting that passengers’ complaints against U.S. airlines rose 20.8% in May 2011. Irate passengers filed 1,062 complaints against airlines with the U.S. Transportation Department in May, up from 879 complaints in April and 799 in May 2010. A third of the complaints filed in May 2011 was […]